Shipping and Delivery Policy

At Sadaqa Supply, we are committed to providing customers with a reliable, transparent and convenient online shopping experience.

This Shipping and Delivery Policy explains how orders placed through https://sadaqasupply.org are processed, dispatched, shipped and delivered.

Our website is owned and operated by SADAQA SUPPLY LTD, a UK-registered company under company number 17281590.

By placing an order through our website, you acknowledge the delivery arrangements described in this policy, subject to applicable consumer protection laws.

Nothing in this policy excludes or limits your statutory consumer rights.

1. Order Processing

Orders are normally processed within 1–3 business days following successful payment authorisation.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed after our daily processing cut-off time, during weekends or on public holidays will normally begin processing on the next business day.

During promotional events, public holidays, seasonal sales or periods of unusually high demand, processing may take longer.

Where a significant processing delay affects your order, we will make reasonable efforts to provide an update.

2. Order Verification

Orders may be subject to appropriate payment verification, billing address checks, fraud-prevention procedures and security screening.

These checks help protect our customers and prevent unauthorised transactions.

We may contact you to request or confirm additional order information before dispatch.

Where verification cannot be completed, we may temporarily place the order on hold or cancel the order and issue an appropriate refund to the original payment method.

Any personal information collected for verification will be handled in accordance with applicable data protection legislation and our Privacy Policy.

3. Delivery Destinations

Sadaqa Supply provides delivery to the destinations made available during the checkout process.

We offer delivery within the United Kingdom. International shipping may be available to selected countries only where offered during checkout.

Delivery availability may depend on:

• Product type and availability
• Delivery destination
• Product dimensions and weight
• Courier availability
• Customs and import restrictions
• Manufacturer or supplier requirements

If we are unable to deliver a product to your selected destination, we will contact you and provide an appropriate refund for any affected products where payment has already been collected.

4. Delivery Methods and Estimated Times

Available delivery methods and their associated charges will be displayed during checkout where applicable.

Our general estimated delivery times, where these services are offered, are:

United Kingdom Standard Delivery

Estimated Delivery: 5–10 business days after dispatch.

United Kingdom Expedited Delivery

Estimated Delivery: 2–5 business days after dispatch, where available.

International Delivery

Estimated Delivery: Usually 7–21 business days after dispatch.

International deliveries may take longer depending on destination, customs clearance, courier networks and local delivery conditions.

These delivery times are estimates rather than guaranteed delivery dates unless an express delivery commitment has been agreed.

For UK consumer orders, applicable statutory delivery rights continue to apply, including the general requirement to deliver without undue delay and within 30 days unless a different delivery period has been agreed.

5. Large Appliances and Oversized Products

Large appliances, furniture, bulky products and oversized items may require specialist handling and delivery arrangements.

Depending on the product:

• A specialist courier may be used
• Delivery may require an appointment
• Delivery may be limited to a ground-floor entrance or property entrance
• Additional charges may apply for remote or difficult-to-access destinations
• Installation and removal of old appliances may not be included
• Customers may need to ensure appropriate access to the delivery location

Any applicable delivery restrictions or additional charges will be disclosed before the order is completed.

Customers should review the product description and relevant delivery details before purchasing large or oversized products.

6. Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed.

Shipping costs may depend on:

• Delivery destination
• Product weight and dimensions
• Selected delivery method
• Total order value
• Courier charges
• Specialist handling requirements

We may offer free standard shipping on qualifying orders over £100, where this offer is active and displayed at checkout, subject to any exclusions displayed during checkout.

Large appliances, oversized items, remote destinations, expedited delivery and international orders may not qualify for free shipping.

The final shipping cost will be shown before customers confirm their purchase.

7. Order Confirmation

Once an order has been placed, customers should receive an order confirmation email containing relevant purchase information.

This may include:

• Order number
• Products ordered
• Billing information
• Delivery address
• Payment summary
• Selected delivery method

Customers should review the confirmation carefully and contact us promptly if any information appears incorrect.

An order confirmation acknowledges receipt of an order but does not necessarily confirm dispatch or acceptance, subject to the applicable Terms and Conditions and consumer law.

8. Dispatch Confirmation and Tracking

Once an order has been dispatched, we will normally send a shipping confirmation email.

Where available, this may include:

• Order number
• Courier information
• Tracking number or tracking link
• Estimated delivery information

Tracking information may take approximately 24–48 hours after dispatch to become active in the courier’s tracking system.

Some specialist, low-value or international shipping services may offer limited tracking information.

Customers may contact our support team if tracking details are unavailable or appear incorrect.

9. Multiple Shipments

Products within the same order may be dispatched separately for operational reasons.

This may occur because of:

• Different warehouse locations
• Product availability
• Product size or weight
• Specialist delivery requirements
• Supplier fulfilment arrangements

Customers may receive separate tracking information for each shipment.

You will not normally be charged additional delivery fees solely because SADAQA SUPPLY LTD divides an order into multiple shipments.

Where an order is delivered in separate parcels, we will make reasonable efforts to provide clear delivery information.

10. Delivery Address

Customers are responsible for providing accurate and complete delivery information during checkout.

This should include:

• Recipient’s full name
• House or building number
• Street address
• Apartment, suite or unit number where applicable
• City or town
• County, state or region
• Postcode or ZIP code
• Country
• Valid contact telephone number

Incorrect or incomplete address information may result in delays, unsuccessful delivery attempts or additional costs.

Where a delivery issue arises due to inaccurate information provided by the customer, responsibility and any associated charges will be determined according to the circumstances and applicable law.

11. Changing the Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Email: Info@sadaqasupply.org

We will make reasonable efforts to accommodate address-change requests.

However, once an order has entered processing or has been dispatched, changes may no longer be possible.

Additional courier redirection or delivery charges may apply where they have been disclosed and lawfully agreed.

Please do not assume that an address change has been completed until it has been confirmed.

12. Delivery Attempts

Depending on the courier service, a delivery provider may:

• Deliver directly to the recipient
• Leave the parcel with a nominated neighbour
• Deliver to an authorised safe place
• Redirect the parcel to a collection point
• Attempt redelivery
• Return the parcel to the sender following unsuccessful delivery attempts

Courier procedures vary depending on the destination and delivery service.

Customers should monitor tracking information and follow relevant collection or redelivery instructions.

Any delivery arrangement remains subject to applicable consumer rights concerning delivery and the transfer of risk.

13. Safe-Place Delivery

Some courier services allow customers to nominate a safe place, neighbour, reception desk or collection point.

If you specifically authorise a suitable alternative delivery arrangement, we may use the location or recipient you have nominated.

Whether delivery is legally completed and when responsibility for the goods transfers will depend on applicable consumer law and the specific circumstances.

Please select a secure and accessible location.

SADAQA SUPPLY LTD will not exclude liability where responsibility for loss or damage remains with us under applicable law.

14. Signature on Delivery

Certain orders may require a signature, age verification or identity confirmation at delivery.

This may apply to:

• High-value products
• Restricted items
• Certain electrical products
• Specialist deliveries
• Products requiring proof of receipt

If an eligible recipient is unavailable, the courier may attempt redelivery, leave collection instructions or return the parcel to the sender.

Any identification checks will be conducted in accordance with applicable law and courier requirements.

15. Failed or Refused Delivery

A delivery may be unsuccessful where:

• The address is incorrect or incomplete
• Nobody is available to receive the parcel
• The parcel remains uncollected
• Property access is unavailable
• Delivery is refused
• Required international customs charges are not paid

In these circumstances, the parcel may be returned to our fulfilment facility or shipping partner.

Where legally permitted and properly disclosed, reasonable additional redelivery, return or handling charges may apply.

If a customer requests redelivery, any additional charge will be communicated before arrangements are confirmed.

Your statutory rights will not be restricted by this section.

16. International Shipping

International orders may be subject to additional requirements, restrictions and delivery delays.

Customers should ensure that:

• Products can legally be imported into the destination country
• Relevant local import requirements are satisfied
• Delivery information is accurate
• Applicable customs requirements are completed

Certain products may be restricted in particular destinations, including:

• Liquids
• Batteries
• Electrical items
• Health and personal-care products
• Cosmetics
• Large appliances

SADAQA SUPPLY LTD may cancel an international order where shipping is unavailable, impractical or prohibited by applicable regulations.

Any amounts paid for products that cannot be supplied will be refunded in accordance with applicable law.

17. Customs Duties and Import Taxes

International orders may be subject to additional charges imposed by destination-country authorities.

These may include:

• Customs duties
• Import VAT or sales taxes
• Customs brokerage charges
• Customs processing fees
• Local handling charges

Unless expressly stated otherwise during checkout, applicable import charges may be payable separately by the customer.

We will provide relevant information about known charges and responsibilities before purchase as required by applicable law.

SADAQA SUPPLY LTD does not control charges imposed independently by customs authorities.

If a customer refuses to pay required import charges and the parcel is returned, reasonable additional costs may be recoverable where permitted by law.

18. Customs Clearance

International shipments may undergo inspection, verification or clearance procedures by customs and regulatory authorities.

Customers may be asked to provide relevant information or documentation, including:

• Identification
• Import or tax information
• Proof of purchase
• Customs declarations
• Additional documents required by local authorities

Customs inspections and clearance procedures may cause delays beyond the normal estimated delivery period.

SADAQA SUPPLY LTD will take reasonable steps to assist customers with delivery-related enquiries.

Responsibility for customs delays or missing recipient documentation will be determined according to the circumstances and applicable law.

19. Delivery Delays

Delivery may occasionally be delayed due to circumstances including:

• Severe weather
• Transport disruption
• Public holidays
• Industrial action
• Customs clearance
• Border controls
• Courier network delays
• Incorrect delivery information
• High seasonal demand
• Natural disasters
• Public-health emergencies
• Government restrictions
• Other events beyond reasonable operational control

Where a delay occurs, we will take reasonable steps to communicate relevant updates and assist affected customers.

Estimated delivery periods do not remove or limit statutory delivery obligations.

Customers retain applicable rights where delivery is not completed within an agreed or legally required timeframe.

20. Late Orders

If your order has not arrived by the estimated delivery date, please:

1. Review the latest tracking information.
2. Check with household members, neighbours or reception staff.
3. Check any nominated safe place or collection point.
4. Contact our customer support team if the parcel remains undelivered.

We may contact the courier or fulfilment provider to investigate the delay.

Under applicable UK consumer law, customers may have the right to request delivery within an additional appropriate period or cancel an order in relevant circumstances.

Where delivery was required by an agreed essential deadline, additional cancellation rights may apply.

We will handle late-delivery enquiries in accordance with these statutory rights.

21. Lost Parcels

If tracking information suggests a parcel has been lost or has stopped progressing, please contact us.

We may initiate an investigation with the relevant delivery provider.

Customers may be asked to provide:

• Order number
• Confirmation of delivery address
• A declaration of non-receipt where reasonably necessary
• Additional relevant delivery information

If an order is lost before delivery has been legally completed, SADAQA SUPPLY LTD will provide an appropriate resolution, which may include replacement or refund.

Any investigation will be handled without unlawfully restricting your consumer rights.

22. Parcels Marked as Delivered but Not Received

If tracking information shows that your parcel has been delivered but you cannot locate it, please:

• Check the delivery location
• Ask household members and neighbours
• Check reception, concierge or mailroom areas
• Review any courier delivery photograph
• Check authorised safe places
• Contact our customer support team

We may ask the courier to investigate the delivery.

Where appropriate, we may request a declaration confirming non-receipt.

A courier’s delivery status alone does not automatically determine whether legal delivery obligations have been fulfilled.

We will assess the available evidence and provide a resolution consistent with applicable consumer protection law.

23. Damaged Parcels

If a parcel arrives visibly damaged, we recommend that you:

• Photograph the external packaging
• Photograph the shipping label
• Photograph the affected products
• Retain protective packaging where reasonably possible
• Contact us promptly

Where appropriate, you may inform the courier of any visible damage.

We may request relevant photographs or arrange a product inspection to help assess the issue.

Depending on the circumstances, customers may be entitled to a repair, replacement or refund under applicable consumer legislation.

Failure to photograph packaging or immediately report damage does not automatically remove your statutory rights.

24. Missing or Incorrect Items

If a product is missing or you receive an incorrect item, please contact Sadaqa Supply customer support.

Where available, provide:

• Order number
• Name of the missing or incorrect product
• Photographs of received items
• Photographs of the parcel and shipping label
• Relevant additional order information

We will investigate the matter with the warehouse, fulfilment provider or supplier as appropriate.

Following the investigation, we will provide an appropriate resolution consistent with applicable contractual and statutory obligations.

25. Pre-Orders and Backorders

Products offered as pre-orders or backorders may have different processing and delivery arrangements.

Expected dispatch or release dates may depend on:

• Manufacturer availability
• Supplier schedules
• Product production
• Transportation arrangements
• Import requirements

We will communicate relevant estimated dates where available.

If a significant delay occurs, we will make reasonable efforts to update affected customers and explain their available options.

These options may include waiting for the product or cancelling the affected order in accordance with applicable consumer rights.

26. Order Cancellations Before Dispatch

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to stop processing or shipment.

Where cancellation is successfully completed, any applicable refund will normally be issued to the original payment method.

If an order has already been dispatched, customers may still exercise applicable statutory cancellation rights and follow the returns procedure described in our Return and Refund Policy.

Nothing in this section removes the right to cancel an eligible distance-sale contract within the relevant statutory cancellation period.

27. Risk of Loss or Damage

For UK consumer orders, responsibility for accidental loss or damage generally remains with SADAQA SUPPLY LTD until the goods come into the physical possession of:

• The customer; or
• A person identified by the customer to take possession of the goods.

Where the customer independently arranges a carrier that was not offered by us, different rules may apply under relevant consumer legislation.

Delivery to a safe place, collection point or alternative location will be assessed according to the applicable legal requirements and the circumstances of the delivery.

Nothing in this policy transfers the risk of loss or damage earlier than permitted by law.

28. Returns After Delivery

If you wish to return a product after delivery, please review our Return and Refund Policy for information about:

• Statutory cancellation rights
• Return eligibility
• Faulty or damaged products
• Return shipping
• Refund processing
• Exchanges and replacements

Customers should contact our support team for the appropriate return address and instructions.

Please do not send products to our registered office without first confirming the correct return location.

Failure to obtain return authorisation does not invalidate statutory cancellation rights.

29. Contact Us

For assistance with shipping, order processing, tracking, delivery delays or missing parcels, please contact us using the details below.

SADAQA SUPPLY LTD

Company Registration Number: 17281590

Registered Office Address:
Office 9497, 321-323 High Road
Chadwell Heath, Essex
United Kingdom, RM6 6AX

Email: Info@sadaqasupply.org
Customer Support: Info@sadaqasupply.org
Telephone: +44 7988561027
Website: https://sadaqasupply.org

When contacting us about an order, please provide your order number and the email address used during checkout.

Our customer support team will make reasonable efforts to respond promptly and assist with your enquiry.

Sadaqa Supply — Your Everyday Shopping Destination.

This policy should be read alongside our Terms and Conditions, Return and Refund Policy and Privacy Policy.