Privacy Policy

Website: https://sadaqasupply.org

At Sadaqa Supply, we value your privacy and are committed to protecting your personal information. We aim to handle customer information responsibly, transparently and securely while delivering a convenient and reliable online shopping experience.

This Privacy Policy explains how SADAQA SUPPLY LTD (“Sadaqa Supply”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you browse our website, register an account, place an order, contact customer support or otherwise interact with our services.

This policy also outlines your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sadaqa Supply is an ecommerce website operated by SADAQA SUPPLY LTD, a company registered in England and Wales.

For the purposes of applicable data protection legislation, SADAQA SUPPLY LTD is the data controller responsible for personal information processed in connection with our ecommerce operations.

2. Information We Collect

Depending on how you interact with our website and services, we may collect various categories of personal information.

2.1 Information You Provide Directly

When you create an account, place an order, submit an enquiry or interact with our website, we may collect:

• Full name
• Billing and delivery addresses
• Email address
• Contact telephone number
• Account login information
• Products purchased and order preferences
• Customer service enquiries and correspondence
• Return, refund and complaint details
• Customer reviews, feedback and survey responses
• Marketing and communication preferences

We collect this information to fulfil orders, provide customer support, maintain customer accounts and operate our online store.

2.2 Payment Information

When you make a purchase through Sadaqa Supply, payment transactions are processed through the third-party payment providers available at checkout.

We do not normally store complete debit or credit card numbers on our own systems.

Payment providers may process information including:

• Cardholder name
• Card type
• Masked or partial payment card details
• Billing information
• Transaction amount and payment status
• Payment reference numbers
• Authentication and fraud-prevention information

Payment service providers handle relevant information according to their own privacy policies and security requirements.

2.3 Information Collected Automatically

When you access or browse our website, certain technical and usage information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Time zone and approximate geographical location
• Pages visited and products viewed
• Website referral sources
• Date, time and duration of visits
• Website navigation and interaction details
• Cookie identifiers
• Shopping basket and checkout activity

This information may be collected through cookies, website logs and similar technologies, subject to applicable consent requirements.

2.4 Information Received from Third Parties

Where necessary, we may receive relevant information from third-party service providers, including:

• Payment processors and financial institutions
• Delivery companies and fulfilment partners
• Fraud-prevention and security providers
• Website analytics services
• Advertising and social media platforms
• Ecommerce hosting and technical service providers
• Publicly available sources where permitted by law

3. How We Use Your Personal Information

We process personal information for legitimate business and operational purposes, including:

• Processing, confirming and delivering customer orders
• Managing and verifying payments
• Providing order confirmations and delivery updates
• Creating and maintaining customer accounts
• Responding to enquiries and customer support requests
• Managing cancellations, returns and refunds
• Detecting and preventing fraud or unauthorised transactions
• Verifying customer identity where necessary
• Improving website performance and functionality
• Personalising shopping experiences and product recommendations
• Sending essential service-related communications
• Sending marketing messages where legally permitted
• Maintaining accurate accounting and transaction records
• Complying with legal, taxation and regulatory requirements
• Establishing, exercising or defending legal claims
• Enforcing our website Terms and Conditions

We do not intend to sell customer personal information to third parties. Any actual data-sharing practices, including advertising-related disclosures, must be reflected accurately in this policy.

4. Legal Bases for Processing Personal Information

Under the UK GDPR, we process personal information only where an appropriate lawful basis applies.

4.1 Performance of a Contract

We may process personal information when necessary to enter into or fulfil a contract with you.

This includes processing purchases, receiving payments, delivering products, managing customer accounts and handling returns.

4.2 Compliance with Legal Obligations

We may process information to comply with applicable laws and regulations, including tax, accounting, consumer protection and legal recordkeeping requirements.

4.3 Legitimate Interests

Where appropriate, we may process personal information to support legitimate business interests, including:

• Preventing fraudulent transactions
• Protecting website and customer account security
• Improving our products and services
• Handling enquiries and complaints
• Maintaining necessary business records
• Understanding website performance

We assess these interests against your rights and freedoms before relying on this lawful basis.

4.4 Consent

We rely on consent where required, including for certain marketing communications and non-essential cookies.

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Sadaqa Supply uses cookies and similar technologies to support essential website functionality, improve performance and provide a more convenient shopping experience.

Cookies may help us to:

• Maintain essential website operations
• Remember shopping basket contents
• Keep customer account sessions active
• Save selected website preferences
• Secure checkout and payment transactions
• Understand how visitors use our website
• Identify and resolve website performance issues
• Measure advertising and marketing effectiveness, where consent has been obtained

Strictly necessary cookies may be placed without consent where permitted by law.

Non-essential cookies, including certain analytics and advertising cookies, are subject to your consent choices where legally required.

For more information, please refer to our separate Cookie Policy, available on our website.

6. How We Share Your Personal Information

We may share personal information with trusted third-party providers where reasonably necessary to operate our business, fulfil customer orders, comply with legal obligations or provide requested services.

6.1 Payment Service Providers

Payment gateways, banks, card networks and fraud-prevention providers may receive information necessary to authorise, process and verify transactions securely.

6.2 Delivery and Fulfilment Partners

We may share relevant customer information with couriers, delivery companies and fulfilment partners to arrange and complete deliveries.

This information may include:

• Customer name
• Delivery address
• Contact telephone number
• Email address
• Relevant order and delivery details

6.3 Website and Technology Providers

We may work with third-party service providers that support website hosting, ecommerce functionality, cloud storage, cybersecurity, customer communications, analytics and technical maintenance.

6.4 Professional Advisers

Where necessary, personal information may be shared with accountants, auditors, insurers, legal advisers or other professional consultants.

6.5 Government and Regulatory Authorities

We may disclose personal information where required by applicable law, court order or a lawful request from government, regulatory, law-enforcement or taxation authorities.

6.6 Business Transfers

If SADAQA SUPPLY LTD is involved in a merger, acquisition, restructuring, sale or transfer of business assets, relevant personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

We require service providers processing information on our behalf to use it only for authorised purposes and to maintain appropriate security measures.

7. International Data Transfers

As Sadaqa Supply serves customers through an online ecommerce platform, some third-party service providers may process personal information outside the United Kingdom.

These may include payment processors, technology providers, cloud hosting services or delivery partners.

Where personal information is transferred internationally, we take appropriate steps to protect it in accordance with applicable data protection legislation.

Safeguards may include:

• UK adequacy regulations
• The UK International Data Transfer Agreement (IDTA)
• The UK Addendum to approved contractual clauses
• Other legally recognised data-transfer safeguards

You may contact us for further information about the safeguards applicable to your personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting applicable legal, accounting, regulatory and contractual obligations.

The appropriate retention period may depend on:

• Customer account or order status
• Taxation and financial reporting requirements
• Payment processing and fraud-prevention obligations
• Customer service enquiries and dispute history
• Applicable legal limitation periods
• Relevant regulatory and contractual requirements

Order, invoice and transaction records may be retained for applicable statutory accounting and tax periods, which are often around six years, or longer where required by law. Actual retention periods depend on the record type and legal requirements.

When personal information is no longer required, we take reasonable steps to securely delete, anonymise or restrict access to it.

9. How We Protect Your Personal Information

At Sadaqa Supply, protecting customer information is an important part of our commitment to providing a trustworthy online shopping experience.

We use reasonable technical, organisational and administrative security measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse or alteration
• Unlawful disclosure
• Accidental or unlawful destruction
• Payment fraud
• Cybersecurity threats

Depending on the systems and services involved, these safeguards may include encrypted website connections, restricted access permissions, secure hosting, account authentication, security monitoring and reputable third-party payment processors.

Although we take appropriate precautions, no internet-based system or electronic transmission method can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us if they suspect unauthorised account activity.

10. Marketing Communications

With your consent or where otherwise permitted by applicable law, Sadaqa Supply may send communications about products, promotional offers, special collections, website updates and other relevant information.

You can opt out of marketing communications at any time by:

• Using the unsubscribe link included in a marketing email
• Updating your communication preferences, where available
• Contacting us at Info@sadaqasupply.org

Opting out of marketing communications does not prevent us from sending essential service-related messages, including order confirmations, payment notifications, delivery updates or account security notices.

11. Your Data Protection Rights

Under applicable data protection legislation, including the UK GDPR, you may have certain rights regarding how your personal information is collected and processed.

These may include:

11.1 Right of Access

You may request confirmation of whether we process your personal information and ask for access to the information we hold about you.

11.2 Right to Rectification

You may request the correction of inaccurate personal information or completion of incomplete information.

11.3 Right to Erasure

You may request the deletion of your personal information in circumstances where the law provides this right.

11.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain circumstances.

11.5 Right to Object

You may object to certain processing activities, including processing based on legitimate interests, subject to applicable legal conditions.

11.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

11.7 Right to Data Portability

Where applicable, you may request to receive certain personal information in a structured, commonly used and machine-readable format or have it transmitted to another controller.

11.8 Right to Object to Direct Marketing

You have the right to object to the processing of your personal information for direct marketing purposes.

11.9 Right to Complain

You have the right to raise concerns with an appropriate data protection supervisory authority.

These rights are not absolute and may be subject to limitations where we are required to retain or process information for legal, contractual, fraud-prevention or regulatory purposes.

Exercising Your Rights

To exercise your data protection rights, please contact:

Email: Info@sadaqasupply.org

We may request reasonable information to verify your identity before responding.

We normally respond to valid requests within one month, subject to applicable legal provisions allowing extensions in certain circumstances.

12. Automated Decision-Making and Fraud Prevention

To help protect customers and our business, payment processors and fraud-prevention providers may use automated systems to identify suspicious transactions and assess payment or security risks.

These systems may consider information such as:

• Transaction value
• Payment history
• Device information
• Approximate location
• Billing information
• Checkout behaviour

Where potential fraud or security concerns are identified, a transaction may be delayed, declined or referred for additional verification.

Where applicable law provides relevant rights, customers may contact us for further information or request appropriate human review.

13. Children’s Privacy

Sadaqa Supply is intended for customers who are legally able to enter into purchase contracts.

We do not knowingly collect personal information directly from children under the age of 13.

Customers under 18 should use our website only with the involvement and permission of a parent or legal guardian.

If you believe a child has submitted personal information without appropriate permission, please contact us so that we can investigate and take reasonable action.

14. Third-Party Websites and External Links

Our website may contain links to independent third-party websites, including payment service providers, social media platforms or other external services.

These websites operate under their own privacy policies, security procedures and terms of use.

SADAQA SUPPLY LTD is not responsible for the privacy practices, security measures or content of independent third-party websites.

We recommend reviewing the relevant privacy policies before submitting personal information to external services.

15. Customer Reviews and Public Content

Customers may have the opportunity to submit product reviews, ratings, feedback or other content through our website.

Where a review or submission is published publicly, information included in that content may be visible to other visitors.

Customers should avoid including sensitive personal information in publicly accessible content, including:

• Payment card information
• Account passwords
• Private contact details
• Residential addresses
• Other confidential information

We encourage customers to share feedback responsibly and avoid disclosing information they do not wish to make public.

16. Complaints and Regulatory Information

If you have concerns about how Sadaqa Supply collects, uses, stores or protects your personal information, please contact us first.

We will review your concerns and take appropriate steps to investigate and respond.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

If you are located outside the United Kingdom, you may also have the right to contact the relevant data protection authority in your country.

17. Changes to This Privacy Policy

SADAQA SUPPLY LTD may update this Privacy Policy periodically to reflect changes in:

• Our business operations
• Website functionality and ecommerce services
• Personal information processing activities
• Third-party service providers
• Legal or regulatory obligations
• Security and privacy practices

The latest version will be published on our website with a revised “Last Updated” date.

Where appropriate, we may communicate material changes through the website or by email.

We encourage customers to review this Privacy Policy periodically to remain informed about how their personal information is handled.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns regarding the collection or processing of your personal information, please contact us.

SADAQA SUPPLY LTD trading as Sadaqa Supply

Company Registration Number: 17281590

Registered Office: Office 9497, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

Email: Info@sadaqasupply.org

Customer Support: Info@sadaqasupply.org

Telephone: +44 7988561027

Website: https://sadaqasupply.org