Return and Refund Policy

SADAQA SUPPLY LTD

Last Updated: 22 October 2026

At SADAQA SUPPLY LTD (“Sadaqa Supply”, “we”, “us” or “our”), we are committed to providing a reliable, transparent and customer-focused online shopping experience. We want every customer to feel confident when purchasing products through our website.

This Return and Refund Policy explains how order cancellations, returns, replacements, exchanges, refunds and faulty product claims are handled for purchases made through https://sadaqasupply.org.

Our website is owned and operated by SADAQA SUPPLY LTD, a company registered in the United Kingdom under company number 17281590.

Nothing in this policy excludes, restricts or affects your statutory consumer rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Right to Cancel

If you are a UK consumer purchasing eligible products online, you generally have the legal right to cancel your order within 14 days without providing a reason.

For eligible goods, the cancellation period normally expires 14 days after the day on which:

You receive the products.
A person nominated by you, other than the carrier, receives the products.
You receive the final product where multiple products from one order are delivered separately.
You receive the final part where goods are delivered in separate parts.

You may also notify us that you wish to cancel an eligible order before it has been delivered.

You must communicate your decision to cancel before the applicable cancellation period expires.

You do not need to provide a reason for exercising your statutory cancellation rights.

Certain products may be excluded from change-of-mind cancellation rights, as explained in this policy.

2. How to Request a Return

To request an order cancellation, product return, replacement, exchange or refund, please contact our customer support team.

Company: SADAQA SUPPLY LTD

Email: Info@sadaqasupply.org

Customer Support: Info@sadaqasupply.org

Telephone: +44 7988561027

Website: https://sadaqasupply.org

Please provide the following information where relevant:

Your full name.
Order number.
Email address used during checkout.
Product you wish to return.
Reason for the return, where applicable.
Photographs or videos where the product is damaged, faulty or incorrect.

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send products directly to our registered office without receiving the appropriate return address, unless otherwise instructed.

You may exercise your statutory cancellation rights without first obtaining return authorisation.

3. Return Deadline

After notifying us of your decision to cancel an eligible order, you must normally return the relevant products within 14 days of communicating your cancellation.

A return is considered within this deadline if the products are sent back before the 14-day return period expires.

We recommend contacting our customer support team before returning a product so we can provide the correct return address and instructions.

Failure to obtain prior return authorisation does not invalidate your statutory cancellation rights.

Different arrangements may apply to faulty products, oversized items or returns made under a voluntary returns arrangement.

4. Return Conditions

For change-of-mind returns, products should normally be:

Complete with their original accessories and included parts.
Returned with relevant manuals and instructions.
Securely packaged to prevent damage during transport.
Accompanied by proof of purchase.
Free from avoidable damage caused by unnecessary handling.
Returned in their original packaging where reasonably possible.

You are entitled to inspect and handle products in the same way that would reasonably be permitted in a physical retail store.

If you handle a product beyond what is necessary to establish its nature, characteristics and functionality, we may make a lawful deduction to reflect any resulting reduction in value.

The absence of original packaging does not automatically remove your statutory cancellation rights.

Products that are faulty, damaged or not as described are subject to separate statutory consumer protections.

5. Products That Cannot Normally Be Returned

Certain products may be excluded from statutory change-of-mind cancellation rights where permitted by UK law.

Examples may include:

Personalised products or goods made to your specifications.
Products that are liable to deteriorate or expire rapidly.
Sealed products unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.
Certain cosmetics, health and personal-care products where the legal hygiene exemption applies.
Sealed audio recordings, video recordings or computer software that have been unsealed after delivery.
Digital content supplied without a physical medium where the statutory conditions for losing cancellation rights have been satisfied.
Goods that become inseparably mixed with other products after delivery.

These exclusions apply only where the relevant legal requirements are met.

Products damaged through misuse or returned incomplete may fall outside a voluntary returns arrangement or may be subject to lawful deductions where appropriate.

These conditions do not remove statutory rights relating to faulty, unsafe, damaged, incorrect or misdescribed goods.

6. Beauty, Health and Personal-Care Products

For certain health, beauty, cosmetics and personal-care products, change-of-mind cancellation rights may be restricted where products are supplied sealed for health protection or hygiene purposes and the seal is removed after delivery.

Depending on their nature and packaging, this may apply to certain:

Skincare products.
Cosmetics.
Personal hygiene products.
Grooming products.
Oral-care products.
Health and personal-care accessories.

Opening ordinary packaging does not automatically mean a product falls within the statutory hygiene exemption.

If a product arrives damaged, faulty, leaking, incorrect or materially not as described, please contact our customer support team.

Where relevant, we may request photographs showing the product, packaging, seal, batch number or shipping label.

Your statutory rights remain applicable regardless of change-of-mind cancellation exclusions.

7. Toys and Games

Toys and games may be returned in accordance with this policy and applicable statutory consumer rights.

Where reasonably possible, returned products should include original components, accessories, instructions and packaging.

A lawful deduction may apply where excessive handling has reduced a product’s value.

Certain sealed computer software, audio or video products may be subject to specific statutory cancellation exclusions once unsealed.

If a toy or game appears defective or unsafe, discontinue its use and contact our customer support team promptly.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection legislation.

8. Electrical Products and Appliances

Electronics, electrical products and appliances should, where reasonably possible, be returned with:

Original accessories.
Power cables and adapters.
Manuals and instructions.
Remote controls.
Included fittings.
Original packaging.

Before returning electronic devices, we recommend removing personal information and stored data where possible.

You should also consider:

Signing out of linked accounts.
Disabling device security locks.
Removing memory cards.
Backing up important files.
Restoring the device to factory settings where appropriate.

SADAQA SUPPLY LTD will handle any personal information received in accordance with applicable data protection laws.

These recommendations do not restrict your statutory rights regarding faulty goods.

9. Large Appliances and Oversized Products

Large appliances and oversized products may require specialist return arrangements or collection services.

Please contact our customer support team so we can provide suitable return instructions.

For change-of-mind cancellations, customers may be responsible for the direct cost of returning or collecting large items where that responsibility was properly disclosed before purchase.

Where a collection charge applies, we will explain the relevant arrangements and costs.

For faulty, damaged, incorrect or misdescribed goods, we will meet our legal obligations concerning reasonable return or collection costs.

Where appropriate, large appliances should be safely disconnected and reasonably accessible for collection.

Installation, disconnection or removal services are not automatically included unless agreed or required by law.

10. Faulty Products

Under the Consumer Rights Act 2015, products supplied to UK consumers must generally be:

Of satisfactory quality.
Fit for their intended purpose.
As described.
Correctly installed where installation forms part of the contract.

If you believe a product is faulty, please contact our customer support team with a description of the issue.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

Within the First 30 Days

For qualifying faulty goods, consumers generally have a short-term right to reject the product within 30 days and receive a refund.

After 30 Days

Where the short-term rejection period has expired, you may normally be entitled to a repair or replacement in accordance with applicable law.

If the repair or replacement is unsuccessful, impossible, disproportionate or not provided within a reasonable time without significant inconvenience, further remedies may be available.

Within the First Six Months

For most goods, where a fault becomes apparent within the first six months after delivery, the law generally presumes that the fault existed at delivery unless the trader establishes otherwise, subject to statutory exceptions.

After Six Months

After six months, the consumer may need to establish that the defect was present or developing when the goods were supplied.

Statutory rights may continue beyond six months depending on the nature of the product, the circumstances and applicable limitation periods.

We may reasonably inspect or test returned products to assess reported defects.

Where a statutory remedy is required, we will provide it in accordance with applicable UK consumer protection law.

11. Damaged or Incorrect Products

If you receive a damaged, incorrect or materially misdescribed product, please contact us promptly.

Where possible, provide:

Your order number.
A description of the problem.
Photographs of the product.
Photographs of any damaged packaging.
Relevant product labels or identifiers.

Our customer support team will review the issue and provide suitable instructions.

Depending on your statutory rights and the circumstances, the appropriate remedy may include a replacement, repair, refund or another legally required resolution.

Please retain relevant packaging where reasonably possible, particularly where a courier investigation may be necessary.

Failure to retain packaging does not automatically remove your statutory rights.

12. Missing Items or Incomplete Orders

If your order arrives with missing items or accessories, please contact our customer support team.

Provide your order number and details of the missing products or components.

Some orders may be dispatched in multiple parcels, so different items may arrive separately.

Where an item has not been supplied as agreed, we will investigate and take appropriate steps to fulfil our contractual and statutory obligations.

13. Exchanges and Replacements

We may arrange exchanges or replacements where appropriate, subject to stock availability and the reason for the request.

If you request a voluntary exchange because you prefer a different product, size, colour or model, availability and any applicable additional costs will be explained.

Where a product is faulty or does not conform to the contract, your entitlement to a repair or replacement is governed by applicable consumer law.

Statutory remedies will not depend solely on our voluntary exchange arrangements.

14. Refund Eligibility

Refund eligibility depends on the circumstances of the order and applicable legal rights.

Refunds may be available where:

You exercise valid statutory cancellation rights.
You receive faulty goods and are entitled to reject them.
The goods are materially not as described.
The wrong product is supplied.
Your order cannot be fulfilled.
The product is lost before delivery and you are entitled to reimbursement.
Another applicable statutory or contractual right to a refund arises.

Any lawful deductions or return charges will be applied only where legally permitted.

15. Refund Processing Time

For eligible change-of-mind cancellations involving goods, refunds will normally be made within 14 days of receiving the returned products or receiving evidence that they have been sent back, whichever occurs first.

Where we have offered to collect the goods, different statutory timing provisions may apply.

For qualifying cancellations made before the goods are dispatched or received, refunds will be processed within the applicable legal deadline.

Refunds relating to faulty goods will be made within the timeframe required by the Consumer Rights Act 2015.

We will not impose unreasonable delays on refunds required by law.

After a refund has been issued, the time taken for the money to appear in your account may depend on your payment provider.

16. Refund Method

Refunds will normally be issued using the original payment method used for the purchase.

We will not charge a fee simply for providing a refund required by law.

An alternative refund method may be used where expressly agreed with you and permitted by applicable law.

We may contact you if additional information is reasonably required to complete the refund.

17. Original Delivery Charges

Where you exercise valid statutory change-of-mind cancellation rights for the entire eligible order, we will refund the relevant standard outbound delivery charge, where applicable.

If you selected a more expensive delivery option, such as express or premium delivery, we are generally not required to refund the additional amount above the least expensive standard delivery option offered.

Different rules may apply where products are faulty, incorrect or not delivered as agreed.

Any refund of delivery charges will be handled according to the applicable legal requirements.

18. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for the direct cost of returning products where this responsibility was properly disclosed before purchase.

For bulky or oversized products that cannot normally be returned by post, applicable collection charges or reasonable estimates must be disclosed as required by law.

Where products are faulty, incorrect or otherwise fail to conform to the contract, we will bear necessary or reasonable return costs as required by UK consumer legislation.

Please retain proof of postage or other relevant shipping evidence.

19. Order Cancellation Before Dispatch

If you wish to cancel an order before dispatch, please contact our customer support team as soon as possible.

We will review whether dispatch can be stopped.

If the order has already entered the delivery process, cancellation may need to be completed through the applicable statutory returns procedure.

Being dispatched does not, by itself, remove statutory cancellation rights.

Where cancellation is valid, any refund will be provided in accordance with applicable law.

20. Orders Lost During Delivery

If your order does not arrive, please contact us with your order number.

We may investigate the delivery status with the relevant courier or delivery service.

Where we are responsible for delivery, the risk of loss or damage generally remains with us until the goods come into the physical possession of you or a person nominated by you, subject to applicable legal exceptions.

If your goods are lost before the legal transfer of risk, we will provide an appropriate remedy in accordance with your rights.

21. Failed Deliveries and Incorrect Addresses

Customers are responsible for providing accurate delivery details during checkout.

If you notice an error in your delivery address, please contact us promptly.

We will attempt to assist where reasonably possible, but changes may not be available after an order has been dispatched.

If a delivery fails because of incorrect information, unavailable access or other circumstances, any further charges will be assessed according to the agreed terms and applicable law.

We will not impose charges that are prohibited or unfair under consumer protection legislation.

22. Sale and Discounted Products

Products purchased during sales, special promotions, clearance events or discounted offers remain subject to applicable statutory consumer rights.

Discounted products are not automatically excluded from cancellation or faulty-goods remedies.

Where products are legally eligible for return, the relevant refund will normally reflect the actual amount paid, together with any applicable delivery charges.

A disclosed defect may affect a claim relating specifically to that known defect, but it does not automatically remove other statutory rights.

23. Product Warranties and Guarantees

Certain products may include a manufacturer’s warranty or another commercial guarantee.

The terms and duration of such warranties may vary.

Any manufacturer’s warranty is additional to your statutory rights and does not replace them.

You may still be entitled to a statutory remedy from SADAQA SUPPLY LTD where the relevant legal conditions are met, even if a manufacturer’s warranty has expired.

24. Proof of Purchase

We may request reasonable evidence showing that a product was purchased through our website.

Suitable evidence may include:

Order confirmation emails.
Order numbers.
Payment confirmations.
Receipts.
Relevant account records.
Other reasonable proof of purchase.

A paper receipt is not always required where another form of reasonable evidence is available.

25. Returning Products Safely

Please ensure that products are appropriately packaged for return.

Where possible:

Use protective packaging.
Include relevant accessories.
Secure fragile products.
Follow any necessary safety instructions.
Obtain proof of postage.
Use the return address provided by our support team.

Special arrangements may be required for products containing batteries, liquids or other items subject to courier restrictions.

Please contact us where you need assistance with safe return arrangements.

26. How We Handle Return Requests

We aim to review return and refund enquiries fairly, consistently and in accordance with applicable law.

Depending on the circumstances, we may:

Confirm receipt of your request.
Request relevant order information.
Provide return instructions.
Arrange an inspection where appropriate.
Explain available statutory remedies.
Confirm the outcome of your request.
Process an agreed or legally required refund.

We will not impose additional conditions that unlawfully restrict statutory cancellation or faulty-goods rights.

27. Your Statutory Consumer Rights

Nothing in this Return and Refund Policy excludes or restricts your rights under applicable UK consumer protection legislation.

Relevant legislation includes:

Consumer Rights Act 2015.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Other applicable consumer protection laws.

Where a provision of this policy conflicts with mandatory consumer legislation, the relevant statutory rights will prevail.

28. Updates to This Policy

We may update this Return and Refund Policy periodically to reflect changes in our business operations, customer services or applicable legal requirements.

Any updated version will be published on our website with a revised last-updated date.

Changes will not retrospectively remove statutory rights arising under existing contracts.

We encourage customers to review this policy when making purchases.

29. Contact Us

If you have any questions about cancellations, returns, replacements, refunds or faulty products, please contact us.

SADAQA SUPPLY LTD

Company Number: 17281590

Registered Office:

Office 9497, 321-323 High Road
Chadwell Heath, Essex
United Kingdom
RM6 6AX

Email: Info@sadaqasupply.org

Customer Support: Info@sadaqasupply.org

Telephone: +44 7988561027

Website: https://sadaqasupply.org

Please include your order number when contacting us about an existing purchase.

We are committed to handling customer enquiries fairly and helping resolve shopping-related concerns in accordance with applicable UK consumer protection requirements.